Help Center
Find quick answers to your questions or get personalized support from our team.
Popular Topics
Deposits & Withdrawals
Learn about payment methods, processing times, and transaction limits.
Get Help →Bonuses & Promotions
Understand bonus terms, wagering requirements, and how to claim offers.
Get Help →Account Management
Account verification, security settings, and personal information updates.
Get Help →Frequently Asked Questions
Payments & Banking
What payment methods do you accept?
+We accept Visa, Mastercard, Skrill, Neteller, Bitcoin, bank transfers, PayPal, and Paysafecard. All transactions are secured with 256-bit SSL encryption.
How long do withdrawals take?
+Withdrawal times vary by method: E-wallets (up to 24h), Credit cards (1-3 days), Bank transfers (3-5 days), Bitcoin (up to 2h).
Are there any withdrawal fees?
+No, we don't charge any withdrawal fees. However, your payment provider might apply their own charges.
Bonuses & Promotions
How do I claim the welcome bonus?
+Simply register an account and make your first deposit of $20 or more. The bonus will be automatically credited to your account.
What are wagering requirements?
+Wagering requirements specify how many times you must play through your bonus before you can withdraw winnings. Our standard requirement is 35x.
Account Management
How do I verify my account?
+Upload a valid ID, proof of address, and payment method verification in your account settings. Verification typically takes 24-48 hours.
Can I change my email address?
+Yes, contact our support team with your request. You'll need to verify your identity for security purposes.
Games & Technical
Are the pokies and live tables actually fair?
+Yes. Every pokie, table game and live dealer stream across our 2500+ title library runs on certified RNG software from our 75+ studio partners, and Fairgo Casino Australia operates under licence NT/GAM/2019/007 issued by the Northern Territory Government — so outcomes are independently regulated, not something we control.
A pokie won't load or keeps buffering — what do I try first?
+Refresh the page and check your connection first, then clear your browser cache or switch between the app and browser version. Most loading hiccups clear up in seconds; if a title still won't launch, flag it to our 24/7 AEST live chat team with the game name so we can check it on our end.
Can I play pokies from my phone without downloading anything?
+Yes — the entire library is built to run instantly in a mobile browser on iOS and Android, no app store download required. If you'd rather manage limits or take a break while you're at it, our Responsible Gaming tools are one tap away on any device.